Refund policy
Overview
At CleanScents, we are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not completely satisfied, we are here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
- Time Frame: You have 30 days from the date of purchase to return your item for a full refund.
- Non-Returnable Items: Certain products, including gift cards, cannot be returned.
Refunds
- Process: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a few days.
- Late or Missing Refunds: If you haven’t received your refund, please first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at hello@buycleanscents.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at hello@buycleanscents.com and send your item to: [Your Return Address].
Shipping
- Responsibility: You are responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Tracking: Depending on your location, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about our refund policy, please contact us at hello@buycleanscents.com.